A helping hand
by the fire.

Need help with Glowtend? Tell us what happened and we’ll help you find your way back.

Find and restore Nightfall

Tap the color swatches beside the campfire to inspect Aurora, Roseglow and Moonfire, or open Camp → Nightfall. The collection screen previews each palette before purchase. Owned colors stay available through the swatches. A temporary color find stays active until it expires or you choose an owned palette, which ends the active temporary color.

Open Camp → Nightfall, or Camp → Settings, then choose Restore Purchases while connected to the internet and signed into the store account that made the purchase. Purchases are tied to that platform’s store account; purchasing on one store does not transfer ownership to another store. If a purchase is pending, wait for the store to complete it. A pending purchase does not unlock Nightfall.

Where did my campfire go?

Your campfire, puzzle checkpoint, inventory, XP and local achievements are saved on this device. Flames cool and fuel burns while you are away, so a fire can naturally go out. Place more wood to start again; going out does not erase your inventory, earned progress or accumulated flame growth. Reinstalling or clearing app data can remove the save. Game Center and Google Play Games do not transfer your camp or puzzle save to another device. Purchased cosmetics can be restored through the store.

Continue a puzzle or bring a haul home

Explore chooses from Forest routes, The woodpile, Tangled twine and Kindling map. An expedition has three clearings. Closing it saves the same puzzle and your moves. You can bring home a partial haul after making real checkpoint progress; opening a puzzle alone earns nothing. More progress earns more rewards. Hints help you solve a clearing but reduce its mastery score. Complete three clearings in a UTC day for the daily gift, across one or several claimed expeditions. There is no missed-day penalty.

Place an item or browse the basket

Drag wood or a find straight toward the fire, or tap it to select it and then tap the fire. Scroll the inventory tray to browse your basket. A rejected placement leaves the item in your basket. Sun resin brightens the flame, ember stone adds fuel, and cedar slows the burn. Color finds need a lit fire and last for a limited time; their timers include time away. Words such as Gentle or Roaring describe game strength, not a temperature. The fuel store holds up to 72 hours. Feeding still works at that limit when the item adds strength or visible growth. Extra feeding can keep growing the flame beyond the screen. Your accumulated growth is kept when you leave, reload or relight the fire.

Collect optional supplies or try a sponsored preview

Open Supplies beside Explore, or choose Camp → Supplies. An eligible adult can choose an optional ad for three pine logs and one sun resin, including when they own Nightfall. Make room for the exact bundle before starting an ad. Collecting supplies adds no XP, solved-puzzle progress or expedition score. Nightfall hides sponsored cosmetic previews; it does not remove the separate Supplies choice.

Ads are optional and stay outside active gameplay. Consent choices, region, network conditions and ad availability can affect an offer. Closing before the reward completes or an unavailable ad grants nothing. If an earned bundle is waiting, use Collect earned supplies to retry without another ad. If saving fails, keep the app open and retry collection. You can always explore and tend the fire without ads.

Game Center and Google Play Games

Open Camp → Achievements or Leaderboards. In configured mobile builds, Glowtend connects to Game Center or Google Play Games and opens that provider’s native screen. Sign in when asked; opening these records authorizes the current device’s best expedition and earned achievements for that account. An existing provider sign-in may already be recognized. Apple and Google keep separate boards. The 24 achievements include first steps and long-term goals; each keeps its first earned date. Fire strength, purchases and finds do not add expedition score. A different account needs its own connection; cancelling sign-in or a connection failure leaves core play and local progress intact.

Manage Google Play Games sign-in through Google’s profile and sign-in settings. Manage Game Center in device Settings. Native-service setup and account eligibility can affect testing builds; contact support with your app version if a native screen is unavailable.

Delete old publisher records or native game data

Earlier versions used an anonymous Outworld Apps profile and monthly warmth board. The redesign creates no new publisher profile or monthly submission. If the old credential remains on your device, choose Camp → Settings → Remove previous online profile → Delete old profile. Reconnect and retry if deletion cannot complete. This removes only the old publisher identity and scores, not your local progress, purchases or native provider profile.

Google offers Play Games data and profile deletion. Apple explains Game Center data and account controls. Provider data removal does not clear the local camp save. If you no longer have the old publisher app or credential, email support with non-secret identifying details; we will explain what can be identified and verified. Read the data deletion section for the separate scopes.

Privacy choices

Eligible players can reopen Camp → Settings → Privacy choices. iOS tracking permission can also be changed in system Settings. Read the privacy policy for the actual game and SDK data flows.